01 AI opportunity audit
We map every function and score the opportunities on return and feasibility. Uniserve got a mapped view of where support time was going, then a shortlist of the places AI would actually pay, with the arithmetic attached.
Exodus Consulting
We AI enable your business with custom technology.
We learn how your operation actually runs, then build the technology that fits it. We do it fast, and we keep it cost friendly.
Fennec, the venue operating system we co-founded and still build, is live at Harbour Event Centre, TradeX, The Pit UBC, The Show Ottawa and across 20+ event companies. ABC is live. Uniserve and B-Side Group are in build. Palapa Tours is shipped.
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Palapa Tours
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ABC Vancouver
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Where things actually stand
Almost everyone is using AI. Almost nobody can point at the money.
Three numbers from three separate 2024 and 2025 studies, each one printed with its source.
88%
of companies report using AI. About 6% attribute more than 5% of profit to it.
McKinsey, State of AI, 2025
95%
of enterprise AI pilots show no measurable P&L return.
MIT NANDA, The GenAI Divide, 2025
80%+
of AI projects fail, about double the failure rate of other IT projects.
RAND, 2024The tools are not the problem. Projects fail on everything around the tool: no agreed baseline, no owner in the room, and no training for the people expected to use it. Deloitte found companies spend about 93% of AI budgets on technology and about 7% on the people (Deloitte, 2025). We work it the other way round.
Owners do not call us about AI. They call us about three sentences.
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01
The same numbers get retyped into three systems
A booking is entered once by the guest, once by the host and once again at close. Two of those are unpaid data entry.
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02
A web lead sits until tomorrow morning
Harvard Business Review found that contacting a web lead inside an hour made firms about 7 times more likely to qualify it than waiting an hour longer. Source: Harvard Business Review, The Short Life of Online Sales Leads, 2011.
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Support answers the same questions every week
A high volume of repeat customer questions arrives through the support channels at Uniserve. Most of them have an answer already written down somewhere the customer could not find.
Run your own numbers
The number we would be measured against.
Put your own headcount, hours and hourly cost in. Whatever this prints is the kind of figure that goes on the signed page, once we have measured it with you rather than guessed it.
FIG. 01
ROI calculator
864
Hours recovered per year
$34,560
Dollars recovered per year
3 people spending 6 hours a week on manual work costs about $34,560 a year. That is 864 hours you could put back on the floor.
3 people x 6 hrs/week x 48 weeks = 864 hrs/year 864 hrs/year x $40/hr = $34,560/year
An estimate from numbers you enter, not a promise. 48 working weeks assumed. Your real figure depends on the process we replace.
How the signed baseline is set, and what happens if it misses
What we have actually built
Fennec: one operating system for a venue, in production now.
Real screens from the live product. Select a module or drag the rail sideways to swap the panel. Lines in quotation marks are Fennec product copy from fennecapp.com.
FIG. 02
Fennec modules, live product screens
Scroll or select a module
Floor Plans
"Design, version, and activate floor layouts in seconds."
Live in Fennec at Harbour Event Centre, TradeX, The Pit UBC and The Show Ottawa
Campaigns
"Trigger SMS, WhatsApp and email flows from any signal."
Live in Fennec, one guest record behind every channel
Ferry AI
A coordinated agent network across ops, guests, campaigns, inventory and service, with a Revenue Copilot reading voids, pricing, promoters and inventory.
Live in Fennec, architected by Vishal Desh
What we build
Three kinds of work, and the third one waits for the first two.
Every engagement starts with the audit. Nothing gets built before the arithmetic is on the page.
02 Custom software
When the process is the problem, we write the software. Palapa Tours got tip-out software that calculates, splits and tracks staff gratuities. B-Side Group's inventory software is in build. Fennec is the full version of that idea.
03 Agent networks and copilots
Once the data is clean and the process is real, agents are worth building. Ferry AI coordinates agents across ops, guests, campaigns, inventory and service inside Fennec. The Uniserve chatbot and voice agent are in build.
Selected work
Everything we have built, at its real status.
Five engagements. Two are live, one is shipped and two are in build. Nothing here is a proposal. We label which is which.
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01
Uniserve Communications In build
ISP and telecom, Canada. A three month AI enablement engagement against a high volume of repeat customer questions. We are building a customer-facing chatbot and a voice agent for residential customer support, with data and models hosted in Canada. PROJECTION, not a booked result: roughly 1 hour of a technician's day back, about $10,000 per technician per year at about $40 an hour.
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02
Fennec Live
Nightlife and events, Canada. An operating system for premium venues, live at Harbour Event Centre, TradeX, The Pit UBC, The Show Ottawa and across 20+ event companies. Floor plans, ticketing, inventory, campaigns and the Ferry AI agent network.
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ABC Live
Municipal political party, Vancouver. We parse and reconcile the records they already hold, scoring each one for confidence so it is clear what can be relied on, and we assist with the targeted marketing campaigns that grow their campaign. Named with their consent.
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Palapa Tours Ottawa Shipped
Floating tiki-bar cruises. Gratuity splits shifted cruise to cruise and were impossible to reconcile fairly, which caused disputes. We built custom tip-out software that calculates, splits and tracks every payout automatically.
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B-Side Group In build
Hospitality group. We are building customised inventory management software across three of their restaurant venues: stock counts held per site, one catalogue across the venues, the variance between what was bought and what was sold, and reorder points. In build, so no result is claimed yet.
Industries
22 industries. The method does not change when the sector does.
Six of these are sectors our own engagements sit in, and those pages name the work and what it taught us. The rest carry the same method applied to a different set of systems, rules and failure modes. Every page says which is which.
How we charge
We stay until it pays.
The bar is agreed in writing before anything is built and the clock starts at deployment, not at signature. If the system misses that bar we keep working at no additional cost until it clears, you can cancel at any time, and you own the code either way.
The full terms, the engagement timeline and the calculator that runs your own numbers
Thirty minutes, and you leave with the arithmetic either way.
Tell us the process that annoys you most. We will map where it leaks, put a number on it, and say plainly whether it is worth building. Two founders on the call.
A mass departure. A movement of people leaving one place to begin something new.
exodus, noun